Perpetually Curious

I'm good with colors. In the spirit of the season, on Christmas Eve I took homemade cookies to some of our major donors. I called everyone before hand to make sure they would be home for the holidays. Some had forgotten that I was coming, so it was a pleasant surprise. Everyone was gracious and invited me into their homes. A few had family visiting, or were expecting company that evening. One couple was celebrating Hannukah. Many of them were spending a quiet weekend at home, waiting until warmer months to visit grown children and special grandchildren (and a few great grands, thrown in for good measure!). A few visits weren't much more than a step inside and a quick update on programming and reiteration how much they enjoyed the artistic product. But most were so much more. One was brainstorming about people I need to contact and partnerships I should check out. One was learning much more past journeys and long-nurtured friendships. One was with a couple who'd just c...

Tagline : Turning Audiences into Fans and Fans into Friends . Manifesto : for arts organizations to provide outstanding customer experiences, not just memorable art. Everyone is a friend you haven't met yet. Stories are the way we create ourselves and our shared world.  If you've got customers, or audiences, or donors, and want them to say "Wow! That was a fantastic experience!", I can help. You may not have to do much to be better than the other guy, but that's no reason not to shoot for the moon.