Tagline: Turning Audiences into Fans and Fans into Friends. Manifesto: for arts organizations to provide outstanding customer experiences, not just memorable art. Everyone is a friend you haven't met yet. Stories are the way we create ourselves and our shared world.
If you've got customers, or audiences, or donors, and want them to say "Wow! That was a fantastic experience!", I can help. You may not have to do much to be better than the other guy, but that's no reason not to shoot for the moon.