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Saturday, September 20, 2014

Who are you serving?

Do you know who your theater's customers are?

No, seriously.

Your customers are anyone and everyone who comes into contact with your theater.

So:
-patrons
-actors
-crew
-designers
-directors
-vendors
-mail carriers
-media critics
-staff
-independent contractors
-volunteers
-board members
-anyone who calls your phone number
-people on your social media channels
-people who drive/walk/run by your venue

Make sure ALL your customers are being served.

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